We value your privacy, and this Privacy Statement explains how Artehoma.com (“we,” “us,” or “our”) collects, uses, shares, and processes your information.
Collection and Use of Personal Data
“Personal data” refers to information that can directly or indirectly identify you. It can include data that becomes identifiable when combined with other information. Personal data does not include information that has been permanently anonymized or aggregated in a way that prevents it from being linked back to you.
Promoting Safety and Security
We follow principles of legality, fairness, transparency, and minimal data usage. We collect only what is necessary for defined purposes and apply administrative and technical safeguards to protect your data.
We may use personal data to verify accounts, confirm user actions, prevent fraud, monitor suspicious activity, and ensure compliance with our policies. These activities are carried out based on our legitimate interest in maintaining the security of our platform and services.
What Personal Data We Collect
i. Data You Provide
We collect personal data that you provide when using our products, services, or interacting with us — such as when creating an account, contacting support, participating in surveys, or engaging in chats.
If you make a purchase, we collect your billing and shipping information, payment details (such as card data), authentication information, and contact information related to that order.
ii. Data About Use of Our Services and Products
When you access our website or applications, we may automatically collect technical information such as:
- Device type and identifiers
- IP address
- Operating system and browser type
- Usage patterns and diagnostic data
- Approximate location based on IP, GPS, or other technologies
This information helps us improve and optimize our products, features, and user experience.
How We Use Your Personal Data
Overall, we use personal data to operate, enhance, and deliver our services; communicate with you; personalize your experience; and protect Artehoma and our customers.
i. Providing, Improving, and Developing Our Products and Services
We may use personal data for improvement, research, analytics, audits, and to enhance customer experience.
If you join contests, campaigns, or promotions, the data you provide may be used for administering those activities.
Certain promotions or programs may include additional terms — we encourage you to read those carefully.
ii. Communicating With You
With your prior consent, we may use your data to:
- Send marketing updates about Artehoma products and services
- Contact you regarding your account, purchases, or support requests
- Notify you of policy changes or important updates
If you choose not to receive marketing emails, you can contact us anytime to opt out.
With consent, we may also share your data with trusted partners who may send marketing about their services.
We may use personal data to personalize your experience across our website, products, or third-party platforms and measure campaign performance.
Note: You may withdraw any previously given consent by contacting us.
Definition of “Cookies”
Cookies are small text files stored on your browser or device. They help websites remember information such as identifiers, preferences, and usage patterns. In this statement, the term “cookies” also refers to related technologies that perform similar functions.
Use of Cookies
We use cookies to support, secure, and improve our services — including personalization, advertising relevance, understanding how users interact with our website, and maintaining a safer experience.
Different features may use different types of cookies depending on the Artehoma pages or services you access.
Disclosure of Personal Data
We may provide certain personal data to trusted partners who assist us in delivering our products, supporting logistics, handling payments, or marketing to customers. These partners receive data only for relevant purposes and are not allowed to use it for their own marketing without your explicit consent.
Data Disclosure or Storage, Transfer, and Processing
i. Fulfilment of Legal Obligations
Some jurisdictions, including the European Economic Area (EEA), require specific legal compliance.
If you reside in the EEA, our processing of your data may rely on Article 6(1) of the GDPR, among other legal bases, especially when your consent is required.
ii. Operational Requirements
We may share personal data within the Artehoma group of brands or entities.
In the case of mergers, restructuring, financing, acquisition, or transfer of assets, personal data may be transferred to relevant third parties.
We may also disclose data when necessary to protect our rights, enforce terms, investigate fraudulent activity, or ensure operational integrity.
iii. Legal Compliance, Security, or Protection of Rights
We may be legally required to disclose personal data in response to legal processes, government requests, or national security obligations.
We may also disclose data where necessary to protect Artehoma, our customers, or the public interest.
Your Rights
We take reasonable steps to maintain accurate and up-to-date personal data.
You have the right to:
- Access your personal data
- Request corrections or deletion
- Restrict or object to processing
- Request a copy of your data in a structured format
- File a complaint with a data protection authority
To protect your information, we may ask for proof of identity before processing such requests.
There may be circumstances where we cannot delete or provide certain data due to legal requirements.
We aim to respond to requests within 30 days.
Third-Party Websites and Services
Artehoma may include links to third-party websites or services.
We are not responsible for how these third parties manage privacy or data.
This Privacy Statement applies only to data collected by Artehoma.
Before using third-party services, we encourage you to review their privacy policies.
Data Security, Integrity, and Retention
We implement reasonable administrative, physical, and technical safeguards to prevent unauthorized access and ensure proper handling of your data.
We retain personal data only for as long as necessary to serve the purposes outlined in this Privacy Statement, unless a longer retention period is required by law.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect new technologies, changes in industry practices, or legal requirements.
Your continued use of Artehoma products and services after changes become effective constitutes acceptance of the updated policy.
If you do not agree with revisions, please discontinue use and contact us regarding account closure.